How it works (FAQs)
Delivery Information
Do you deliver?
No. To make our rental packages as cost effective as possible, customers have to arrange their own pickup and return of items from our warehouse at 16b Emporium Avenue, Kemps Creek, NSW 2178. Our operating hours are between 8am and 3.30pm Monday to Friday.
Please note, this means that the items have to be removed from/ returned to the warehouse and loaded with no additional assistance from Sydney Furniture Hire staff. Therefore, please ensure that a minimum of two people arrive to load larger/bulky/heavy items (for example, sofa, tv units, coffee tables, beds etc).
It is the hirer's responsibility to ensure furniture is securely tied down and fastened in the truck/van/vehicle during transportation of the styling items.
***Bring boxes/containers to transport breakable items (i.e. accessories/lamps)
If I decide I do not want a particular item on the day of delivery, can I return it?
Yes. However please note we do not offer refunds on any stock that is returned to us on the day of delivery since it being assigned to your account.
How is delivery back to the warehouse arranged?
It is the hirer’s responsibility to book your delivery date via email or phone call with us, at least 3 days prior to the end of the hire period. You can book in a delivery time at any point during your hire period, however no refunds will be provided if items are returned earlier than the end of the hire period date. If we do not hear from you regarding a delivery booking or hire period extension within these parameters, then you will be invoiced a weekly hire amount until your delivery is booked.
Please note, all items will be given wrapped to ensure scratches and damage is minimised during tansportation. We require all items to be returned in the same wrapped condition before being palced back on our warehouse. If items are returned unwrapped, an additional wrapping fee of $150 will be charged and taken out of the bond.
General Questions
How can I view your range?
You can view our full furniture range online via our website www.sydneyfurniturehire.com where we have listed the dimensions, colours, finishes and weekly rental prices of each item. Our furniture is stored at the warehouse which is not open to the public. All furniture selections are to be made online.
Is everything I see online available?
Yes, unless it is marked ''Currently Unavailable''
I am not a stylist, are you able to assist me in my selections?
If you need some assistance with curating your scheme, our in-house styling team are available to help guide you to select the best look that will suit your home. If you need this styling/selection assistance, please add '' Consultation'' to your quote / cart https://sydneyfurniturehire.com/collections/consultation.
If my property doesn't sell, can I extend my hire contract?
Yes. Should you require the items beyond your contract expiry date, we offer the option to extend your hire contract on a week-by-week basis. Please contact our team to discuss.
If I change my mind can I cancel my order and get a refund?
Orders can be cancelled, however will attract a 10% service fee of the value of your order. This will be witheld upon processing the refund.
If my property sells prior to my contract expiry date, do I get a partial refund?
No. We do not offer partial refunds.
Inoticed minor imperfections (scratches, chips etc) on the rented furniture, what now?
We are a rental service, meaning that the items will be subject to normal wear and tear. Minor scratches, cracks, chips and discolouration are expected of rental furntiure and items. If the imperfections aren't clearly obvious when you walk through the property, then we deem this as part of normal wear and tear and no exchange or return will be given. If you are however unsatisfied with any of the items, please contact us at sydneyfurniture@gmail.com to discuss further.
Can I use the furniture?
Our furniturea and styling items are for display purposes only and not intended for personal use. If you are living in the property during the sales campaign, the goods should be returned in the same condition as when you picked it up from our warehouse. The repair, replacement or cleaning of any damaged, broken, stolen or soiled/stained items will be charged for according to our Terms and Conditions https://sydneyfurniturehire.com/policies/terms-of-service.
What happens if I damage the furniture while it is in my property?
Once you have picked up the items from our warehouse, they are your responsibility. Customers should ensure that the goods are returned free of damage. Please notify us immediately if any items are damaged/broken during the hire period. Please take photos and provide detail descritipn of the items and send this to sydneyfurniture@gmail.com (see our T&C's including section 6 for further information https://sydneyfurniturehire.com/policies/terms-of-service)
Any damage to our goods is the customer’s responsibility and you will be liable for either the cleaning and or/replacement costs of the items. This also includes damage to accessories or cushions that are left outside and are damaged due to weather or sun exposure.
Order Information
Do you have a minimum order quantity?
No. Any number of items that have not been marked as 'currently unavailable' can be rented out. One of our stylists will contact you after placing your order to confirm that the items are in stock and available for pickup.
Do you have a minimum hire period?
Our minimum hire period is 4 weeks, with an option of 6 weeks hire. Please use our code '' 4 WEEKS HIRE'' if you wish to only hire for 4 weeks to ensure you receive the discount. If the property does not sell within the hire period, you do have the option to extend your hire period on a week by week basis
How far in advance can I place an order?
Once you place your order, the stock will be assigned to you. Please arrange pick up within 3 days of order placement. Please note, items will be available for pickup Monday to Friday, between 8am and 3.30pm.
How do I place an order?
Via our website www.sydneyfurniturehire.com
Prior to proceeding to check out, you will need to include the mandatory holding deposit, the preferred pick up date, your contact information and the styled property information.
When do you charge my credit card for my order?
You will be charged for your order in full at check out.
Do you require a security deposit?
‘A refundable holding deposit of $250 will be applied for orders below $200 and a deposit of $500 will be charged for orders above $200 in value.’ Please type in the search bar ‘deposit and select the appropriate value according to your order amount’. Your bond will be retained until a refund is requested in writing which you can email to sydneyfurniture@gmail.com. The bond will be refunded back to the credit card that was used for payment. It is the customer's responsibility to notify Sydney Furniture Hire staff upon return of the items, if the credit card used to pay for the hire of the items, has expired or lost/stolen. Sydney Furniture Hire will not be held liable for refunds released back to expired/lost or stolen credit cards.
If stock has been returned damaged, the bond refund will be wavered.
What happens if I do not like a piece of furniture that I have ordered and I want to exchange it for something else?
You will be required to pay an exchange fee (starting from $150). You have to arrange for a new pick up date and subject to the new product's availability. Similarly, if a piece of furniture does not fit in its intended space and you wish to exchange it for something else, you will be required to pay the additional fee. Our website lists all product dimensions, therefore please ensure that you take great care when selecting the items to ensure the product will fit in your property prior to placing your order.
What happens if I need to reschedule or cancel my order?
You must provide 3 business days’ notice prior to your pick up date should you wish to reschedule or cancel your order. If you reschedule or cancel your order within 3 business days then you will be charged a cancellation fee of $150.